Now I wouldn't normally post something like this on my blog but I have experienced brilliantly efficient customer services from Amazon and I thought it worth sharing the story so that others in the same situation might benefit as I have.
But on Friday night a tragedy occurred and some how, I'm not quite sure what I did, my Kindle's screen was broken. I didn't drop it and it was in its case but I think it got pressed a little too hard and bam, broken with faint horizontal lines residing on the screen to prove it. So after panicing for a bit and phoning my dad to tell him I'd "done a bad thing" – my parents gave me the Kindle for Christmas – I consulted Google and discovered that lots of other people had suffered the same e-reader fate.
AND, here's the best bit, if your Kindle is within warranty you can phone Amazon up through a special Kindle-only helpline explain that your screen is broken and they will send you out a new Kindle free of charge. So I phoned the Kindle customer services on Saturday morning, or rather I should say they phoned me after I tapped my number into the online form. The woman I spoke to was very helpful, understood my problem and said I'd be posted a replacement Kindle that day! On a Saturday.
And hey, it arrived early this afternoon. If that's not great customer service I don't know what is. I've had no reason to dislike Amazon in the past, but now I love them.
ps. don't let this put you off getting a Kindle, they are amazing. I just need to get a sturdier case and be more careful with mine.